Privacy Policy


Air Broadband Privacy Policy

Last amended 21/5/18

Privacy Policy

Air Broadband Limited (“we“, “our” and “us”) are committed to protecting and respecting your privacy.

Please read the following carefully to understand how we may use and store your personal data. By visiting www.airbroadband.co.uk (“our website”) you are accepting and consenting to the practices described in this Privacy Policy.

  1. Who we are and how to contact us

We are Air Broadband Limited (a company registered in England and Wales, company number 08597161).  You can contact us in writing at Bridge House, 168 Cowley Road, Cambridge, England, CB4 0DL or by email at support@airbroadband.co.uk. We are registered with the Information Commissioner’s Office, with registration number:  ZA014162

Any changes you make to your communication preferences will be processed by us within three working days of our receipt of your instruction; however, you may still receive non-essential communications in the intervening time between the submission of your change and when we process that change.

  1. Definitions

In this Privacy Policy:

  • you” refers to an individual who visits our website and/or a customer (either an individual or corporate entity, as applicable) who purchases any products and/or services from us (“the Services”);
  • Contract” refers (as applicable) to our contract with you pursuant to which you agree to purchase and we agree to supply the Services, which shall incorporate our terms and conditions as provided on sign up, but which can be provided on request
  • your representees” means (where you are purchasing the Services) any persons that you represent including, without limitation, your employees, officers, advisors, contractors, customers and/or clients; and
  • personal data” or “personal information” means any information relating to an identified or identifiable natural person.
  1. What we will do with information

Privacy is very important to us. We only use personal information in a way that is fair to the person whose personal information it is. We only collect information where it is necessary for us to do so and if it is relevant to our dealings with you.

4.     Lawfulness of our Processing

It’s lawful for us to process personal information about you:

  • Where we have a Contract with you, we process personal information about you and your representees in order to make the Services available to you. We cannot provide the Services without access to this personal information. It is your duty to make your representees aware that their personal data may be shared with us and provide them with appropriate information about how their personal data may be processed by us.
  • We may also pass personal information to various third parties who provide goods and/services to us or on our behalf, which we require in order to provide you with the Services. Where the relevant third party data processor(s) store and/or otherwise process personal information outside the European Economic Area (“EEA”), we ask for your consent to this at the time that you enter into the Contract. You can withdraw your consent at any time, but this may impact on our ability to provide the Services to you.
  • We may also use some personal information about you to contact you from time to time about our other services or the services offered by our group companies. We ask for your consent to this at the time that you enter into the Contract.  You can withdraw your consent at any time.

Note that we do not track or store any information that might be gathered purely by visiting our website – we only store information that you have actively provided – e.g. Filling in the ‘Contact Us’ form.

5.     Personal Information that we collect

Who do we collect it about? We may collect and use various personal information about:

  • you; and
  • (where you enter into a Contract) your representatives, which we call “Customer Information”.

What do we collect? We may collect and use some or all of the following types of personal information: names, email addresses, addresses, telephone numbers, information relating to your preferences and usage of the Services (including when used, who used by and how used).

Where do we collect it from?  We may collect the personal information from:

  • Information you give us. This is information about you and/or your representees that you give us by filling in forms on our website or by corresponding with us by phone, e-mail or otherwise. It includes information you provide when you register to use our website, subscribe to our Services, respond to a survey, upload and/or store data via our Services and when you report a problem with our website and/or Services. The information you give us may include your name, address, e-mail address and phone number, company information, job title, financial information, details of orders, information relating to your Contract (such as router configuration, telephones, contracts, quotes), information relating to your representees.
  • Information we collect about you from your use of our website and/or the Services. With regard to each of your visits to our website and/or your use of the Services, we may collect the following information:
  • technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
  • information about your visit to the website, including the full Uniform Resource Locators (URL), clickstream to, through and from our website (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page.
  • Information we receive from other sources. This is information we receive about you if you use any other websites we operate or the other services we provide. In this case we will have informed you when we collected that data if we intend to share those data internally and combine it with data collected on this website or in respect of the Services. We will also have told you for what purpose we will share and combine your data. We are working closely with third parties (including, for example, group companies and business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies). We will notify you when we receive information about you from them and the purposes for which we intend to use that information.

Why do we collect it?

ESSENTIAL USES: We need the personal information we collect to send you essential information about the Services and to help us with the operation of the Services. We could give lots of examples; here are some typical examples:

  • to send you information generally relevant to the Services or website. This may include informing you about developments or changes to the Services, changes to this Privacy Policy, or planned downtime for the Services;
  • in case we have any queries concerning any aspect of your use of the Services or the website;
  • to respond to any queries you raise with us or to communicate with you about any problems with the Services;
  • to provide customer support;
  • to prevent or investigate prohibited activity;
  • to enforce the terms and conditions relating to the Services; and
  • to ensure that content from our website is presented in the most effective manner for you and for your computer.

We process all this personal information pursuant to our Contract to provide you with the Services. If we cannot process it, we cannot provide you with the Services.

NON-ESSENTIAL USES: We may also use personal information about you for non-essential parts of the Services. For example, we may use it to send you promotional or marketing information about us, promotions, events, anything relating to our business partners, or anything in which you show an interest. Or we may send you email feedback forms or surveys to complete about us or any aspect of the Service.

This usage of your information is on an opt-in basis. If you have opted in, you can choose to opt out at any time by contacting us as we set out at the start of this Privacy Policy.

  1. Information we collect that is not personal information

Information that is not personal information is not protected by data protection law. But we would like to be open and clear with you about what we do with this information anyway.

We may anonymise data about users of our website generally and use it for various purposes, including ascertaining the general location of our users and usage of data on the Services. Anonymised data is incapable of being used to identify anyone personally.

We may aggregate customer information so that it is impossible from the aggregated set of data to identify anyone personally. This sort of aggregated data is valuable to us for the purposes of analysing and understanding market trends in relation to the recommendation and purchasing of the Services. You confirm that you consent to us viewing, monitoring, collecting and recording such information input by you into or arising within the Service and to our dealing with it on an aggregated basis in a manner that does not identify you or those that you represent or attribute any particular information to you or those that you represent and to us collating, compiling, reformatting, reproducing, adapting, translating, arranging, publishing, selling, distributing, dealing with or otherwise commercially exploiting any part of such information or otherwise making it available to any third party on such terms as we deem appropriate. We do stress that it is not, of course, personal data.

  1. Who do we share information with?

Personal information:

We may pass personal information to various third parties who provide goods and/services to us or on our behalf, which we require in order to provide you with the Services. We have contracts with such third parties and we vet them to ensure they are contractually bound to safeguard your personal data. Some of our third party data processors may store and/or otherwise process personal information outside the EEA, but in those cases we take steps to adequately safeguard your personal data.

Please follow the link below to the register of the third party processors that we currently share personal data with:

Link to 3rd Party Data Processors on www.airbroadband.co.uk

In addition to the above, we may exchange information with third parties for the purposes of fraud protection and credit risk reduction.  We may also transfer our databases containing your personal information if we sell our business or part of it.

Other than as set out in this Privacy Policy, we shall NOT sell or disclose your personal data to third parties without obtaining your prior consent unless this is necessary for the purposes set out in this Privacy Policy or unless we are required to do so by law.

Non-personal information: We may commercially exploit any such information on the basis that no individuals are identified or identifiable. For example, we may supply anonymised data to third parties such as marketing companies.

8.     Where we store your personal data

We have in place appropriate technical and security measures to prevent unauthorised or unlawful access to or accidental loss of or destruction or damage to your information. We store your personal details on a secure server. We use firewalls on our servers.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access

Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you. You are responsible for protecting against unauthorised access to your password and to your computer. We ask you not to share a password with anyone.

The data that we share with our third party data processors may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”).  We only use third party data processors who can demonstrate to us that they are compliant with UK and European data protection law and we will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and in accordance with the appropriate safeguards as required by relevant data protection law.  To obtain further details and a copy of the appropriate safeguards please contact support@airbroadband.co.uk.

9.     Your rights

You have the following rights in respect of your personal information:

  1. A right to request from us access to your personal data;
  2. A right to request rectification of your personal data;
  • A right to request erasure of your personal data;
  1. A right to ask us to restrict processing of your personal data and a right to object to our processing of your personal data (but if you do either of these, we may not be able to provide you with the Services);
  2. A right to ask us for a copy of any personal data that we hold in respect of you; and
  3. A right to lodge a complaint about how we treat your personal data with the Information Commissioner’s Office.

Note that, if we are prevented from providing the Services following a request from you to restrict or stop processing your personal data, you shall not be relieved of any of your obligations under the Contract for the remainder of the agreed minimum term (as set out in the Contract), unless the Contract is otherwise terminated in accordance with its terms. 

10.  How long we keep personal information

We will only keep personal information for as long as we are either required to by law or as is relevant for the purposes for which it was collected.  If you enter into a Contact, we will keep personal information about you and any Customer Information for the duration of the Contract and for up to twelve months (12) following termination or expiry of the Contract, except to the extent that we need to retain some information for legal, regulatory or operational reasons.  We will also keep a record of your name and email address on our suppression list if you request that we do not send you direct marketing.

11.  Cookies

Our website uses does not currently use cookies to distinguish you from other users of our website.

12.   External Links

Our website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates.  If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.  Please check these policies before you submit any personal data to these websites.

13.  Social Media Platforms

Communication, engagement and actions taken through external social media platforms that we participate on are subject to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. We will never ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact us by telephone or email.

Our website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

14.  Shortened Links in Social Media

Through our social media platform accounts we may share web links to relevant web pages. By default some social media platforms shorten lengthy urls [web addresses] (this is an example: http://bit.ly/zyVUBo). Users are advised to take caution and good judgment before clicking any shortened urls published on social media platforms by us. Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore we cannot be held liable for any damages or implications caused by visiting any shortened links.

15.  Changes to this Privacy Policy

We may amend this Privacy Policy from time to time and any amended Privacy Policy will be posted on our website. Each time you enter or use the website or the Services, you agree that the Privacy Policy current at that time shall apply to all information which we hold about you or your representees.

16.  Consent

Where you have given us consent to use your personal information in any way, you have a right to withdraw that consent at any time.

By submitting data to us and using the Services and having ticked the opt-in boxes in the pop-up privacy notice asking for consent, or in the privacy notice provided to you at the time that you entered into the Contract, you consent to our use of your data and data belonging to your representees in the manner described in that privacy notice (as explained further in this Privacy Policy) and you are responsible for ensuring that you have authority to consent on behalf of any of your representees on behalf of whom you submit data to us.