SERVICE ANNOUNCEMENT 3.30pm 20/2/18 There are widespread disruptions across the core Air Broadband network. These are being looked at at the moment and there will be an update as soon as we know more.
We have a known outage at Crabtree and Raynham – we need specialist engineers who are due in on Monday 18/9/17. We will know more about the issue and hopefully resolve it then.
We have now upgraded some key parts of our network, including a 10x speed increase into our Ely point of presence. However, some areas will still be experiencing service outages until later on today. Areas affected include Great Fen Road, Chittering, Soham and Barway. Any issues after 6pm tonight, please […]
Major upgrade works now complete – see post above for more details.
This issue is now resolved. If you still have issues, reboot your router and wireless device and see if that restores your connectivity. If you still have problems, please email email@example.com We have a known issue in Upware, as of 21.25pm on 9/8/16. We are diagnosing this currently – more […]
3.35pm 9/8/16 – The Barway outage is now resolved. If you still have problems, please reboot your devices. If the problem persists, please email firstname.lastname@example.org. 11.01pm Monday night, 8th August 2016. We have an outage on our Barway mast, affecting Soham Cotes, Hasse Fen, Great Fen Road and Barway. […]
Air Broadband is delighted to announce the acquisition of Village Broadband Ltd, based in Northants. Village Broadband is a wireless ISP operating in Northants, mainly around the village Wollaston, Strixton, Denton and Castle Ashby. Service to all customers will be unaffected, with billing and customer support being migrated immediately to […]
Here is one of the team in Reach yesterday, fixing a broken radio on one of our distribution centres.
We have some emergency maintenance to do between 9am and 11am today (15th January) that will affect some of our customers. We have already tried to contact those customers via phone and email. This work is critical to avoid a longer, unscheduled outage in the near future. All services will […]