Outage at Crabtree & Raynham

We have a known outage at Crabtree and Raynham – we need specialist engineers who are due in on Monday 18/9/17. We will know more about the issue and hopefully resolve it then.


We have now upgraded some key parts of our network, including a 10x speed increase into our Ely point of presence. However, some areas will still be experiencing service outages until later on today. Areas affected include Great Fen Road, Chittering, Soham and Barway. Any issues after 6pm tonight, please […]


This issue is now resolved. If you still have issues, reboot your router and wireless device and see if that restores your connectivity. If you still have problems, please email support@airbroadband.co.uk We have a known issue in Upware, as of 21.25pm on 9/8/16. We are diagnosing this currently – more […]

Service Announcement: Barway Mast

3.35pm 9/8/16 – The Barway outage is now resolved. If you still have problems, please reboot your devices. If the problem persists, please email support@airbroadband.co.uk.   11.01pm Monday night, 8th August 2016. We have an outage on our Barway mast, affecting Soham Cotes, Hasse Fen, Great Fen Road and Barway. […]

Air Broadband completes acquisition of Village Broadband Ltd

Air Broadband is delighted to announce the acquisition of Village Broadband Ltd, based in Northants. Village Broadband is a wireless ISP operating in Northants, mainly around the village Wollaston, Strixton, Denton and Castle Ashby. Service to all customers will be unaffected, with billing and customer support being migrated immediately to […]

The heights we go to…

Here is one of the team in Reach yesterday, fixing a broken radio on one of our distribution centres.

Outage in Swaffham Prior and Longmeadow

UPDATE 6pm 3/3/15 All networks are now back to normal – if you still have problems, switch your router and the Power Over Ethernet black box that is linked to your aerial off at the mains for 5 seconds and then back on. This will reboot both devices. UPDATE 11.17am […]

Scheduled outage 9am-11am 15/1/2016

We have some emergency maintenance to do between 9am and 11am today (15th January) that will affect some of our customers. We have already tried to contact those customers via phone and email. This work is critical to avoid a longer, unscheduled outage in the near future. All services will […]

Air Broadband on The One Show

If you watched The One Show tonight, you’ll have seen our founder Andrew Glover talking about internet service from the top of Ely Cathedral!